Delivery & Returns

Delivery

All orders are usually processed within one working day of being received. Delivery will then take place within 3-4 working days. Orders are not shipped on weekends or bank holidays. Please note any orders placed after 2pm will be processed the next working day.

For cushions, throws, lighting & accessories our standard delivery rate is £8.60. 

For furniture our shipping and installation fee is included in the retail cost. 

International Shipping 

All orders being shipped outside of the UK will occur additional delivery and custom charges. Please contact us on online@rachelwinham.com / 0207 443 5511 for delivery options and costs. 

Returns

We get it, sometimes you need to return an item and here at Rachel Winham we want to make this as easy as possible for you! We promise to refund any unused item you are not completely happy with when you return it to us in a saleable condition (all tags and packaging intact).

Please kindly note bespoke items and ex-display are non-refundable.

All you need to do to return your item is get in touch with us at online@rachelwinham.com with your order number and details about the product you would like to return, then simply package the item back up and post it back to us within 14 days of receipt to the below address:

Rachel Winham Interior Design, UNIT 31 NW WORKS | 135 SALUSBURY ROAD | LONDON NW6 6RJ

We will process your refund back through our website within 14 days of it being returned. However, in the event of a delay receiving the parcel this may take up to a max. of 28 days.

Just an FYI – we don’t offer any refunds on sale items unless they are faulty and at this time we are unable to offer you an exchange by post so if you want to swap your item for another please place a new order and return the unwanted item for a refund.

If you have any questions please email us on online@rachelwinham.com